Even if you have customer support, that doesn’t mean that your customers will be happy, sales will go up, and negative comments will be worked out and won’t scare away potential clients. That’s why it’s important to know how to hire the right employees to increase loyalty and create an emotional attachment to the brand.
What Is Effective Customer Support
Customer support is a strategic task, the fruits of which can not be appreciated immediately, but once you set up the entire process, this snowball will be unstoppable. The following criteria are considered when evaluating:
- Employees respond quickly. Customers expect instant answers.
- Employees are empathic, polite, patient, and know the product thoroughly.
- It’s clear who in the team worked for how long, how quickly the answer was, who wrote a certain answer.
But how to find employees who will meet these criteria? In this case, specialized sites will help.
Top 3 Sites To Find Agents For Customer Support For Your Website In 2022
Upwork is one of the most well-known online marketplaces for freelancers. There are three parties on the website:
- Client: This user needs the service of a specialist, forms a task, and pays for it.
- Freelancer: This specialist completes the client’s task and gets paid for it.
- Agency: It organizes the joint work of several freelancers. It’s convenient for the client to contact the agency if they have a large and multidisciplinary project.
While creating accounts, freelancers have to add some information about themselves. One of the questions is “What skills do you offer clients?” If it’s a customer support professional, he can write that he knows how to add live chat to website and communicate with the most demanding customers.
LinkedIn is an international social network that is designed to find jobs and employees, share experiences, and make business connections.
There are several ways to find employees on LinkedIn:
- When you sign up, the site will ask for access to an email account, helping you find acquaintances, friends, and colleagues.
- Using the recommendation system. It offers to make friends with people who will be useful to a particular user.
- Through the search box and a set of filters.
Monster is the largest international site, with about one million CVs and six times as many job seekers per month.
When searching, the site doesn’t give offers for all countries and cities at once, but offers to determine the geography of future work first, and then look at the results.
About Logicsofts: Logicsofts is a IT service provider doing a range of services like professional website design and SEO service, Mobile Apps development, Digital marketing, IT consultancy, website management support, cloud services, etc at astoundingly affordable prices. Speak to our specialist for more information: +4402079935898
Abhay is a Digital Marketing Guru and an accomplished entrepreneur with an experience of a decade working with various businesses varying from startups to established brands. He co-founded many companies like Logicsofts, PrintYo, CrazyRise and more. He is passionate about SEO and Online Data Analytics, which plays a vital role in any business to grow and mutate as per the data results.
Follow me on LinkedIn, Facebook and Instagram