When Your Website Goes Down, Every Minute Costs You

A website going offline at 7pm on a Friday is lost revenue, damaged credibility, and a customer service problem that doesn't wait for Monday morning. A hacked WooCommerce store is not just a technical issue — it's a financial and reputational emergency.

Most standard website maintenance plans don't cover this. Response times are measured in business days, not hours.

✅1 Hour Response time
✅24/7 Emergency cover
✅450+ Incidents resolved

"A flooring business's website went down on a Saturday morning. Their previous agency was unreachable until Monday. By Monday, they'd lost an estimated £3,000 in missed enquiries. When I asked why they didn't have emergency cover, the answer was: 'I didn't know I needed it.' The businesses that most need emergency support are the ones that have never had a crisis yet."

Abhay Khurana

Director at Logicsofts

What Our Emergency Website Support Covers

Site Down / Offline

We diagnose the cause and restore service. Target resolution time: 2–4 hours for most cases. Could be caused by server failure, DNS errors, a failed plugin update, or a corrupted database.

Website Hacked / Malware Infection

We contain the breach, clean the infection, patch the vulnerability, and restore your site. We also submit a Google review request to remove any search warnings.

E-commerce Checkout or Payment Failure

A broken WooCommerce checkout or Shopify payment flow is one of the most costly emergencies. We isolate the fault and restore checkout functionality as the first priority.

Critical Form or Lead Generation Failure

If your contact form or booking system stops delivering submissions, you're losing leads invisibly — often for days before anyone notices.

Post-Update Breakage

A plugin or theme update that breaks your site layout, navigation, or key functionality. We roll back to the last stable version, test, and create a safe path to the necessary updates.

Our Emergency Response Process

Step 1
Contact us immediately

via our emergency support line or contact form, flagged as urgent.

Step 2
We acknowledge within 1 hour

a developer confirms receipt and begins initial diagnosis.

Step 3
Diagnosis within 2 hours

root cause identified, initial assessment provided.

Step 4
Resolution

most critical incidents resolved within 2–4 hours.

Step 5
Post-incident report

written summary of what happened, what was done, and prevention steps.

Emergency Support Pricing

Client Type
Response Guarantee
Cost
Management Plan clients 1 hour (critical) Included in plan
Growth Plan clients 2 hours (critical) Add-on: £49/mo
Care Plan clients 4 hours (critical) Add-on: £49/mo
Non-clients (ad-hoc) Best efforts (not guaranteed) £150/hr + £75 call-out
Compare Plans

"We recently helped a small e-commerce business recover from a malware attack. No maintenance plan, no backups, no monitoring. The clean-up took 14 hours. The bill was over £1,500. Their site had been infected for three weeks before they noticed, which meant Google had already flagged it as dangerous — removing that warning took another two weeks. A Growth plan at £149/month would have caught the vulnerability before the infection happened."

Abhay Khurana

On the True Cost of Being Unprepared

The Best Emergency Support Is Prevention

Weekly updates eliminate the outdated plugin vulnerabilities that most malware exploits

Daily backups mean any incident is recoverable to within 24 hours

Proactive website maintenance and uptime monitoring means we know when your site goes down — before you do

Security scanning catches infection early, before it spreads or gets indexed by Google

Website Emergency? Get Help Now.

Don't wait until Monday. Contact us immediately — our team responds within 1 hour for critical incidents.

Request Emergency Support