Website Management, Support & Maintenance Services UK

What's the Difference? Support vs Maintenance vs Management

We offer three distinct levels of service. Each is designed for a different need — you choose what fits your business today, and can upgrade as you grow.

Service	Best For	What It Covers	Response Time
Website Support	Businesses that need fast fixes when things go wrong	Bug fixes, error resolution, plugin conflicts, downtime recovery, urgent technical issues	Same day / 4-hour SLA (Priority)
Website Maintenance	Businesses that want their site kept healthy month to month	Updates (CMS, plugins, themes), security monitoring, backups, performance checks, uptime monitoring	Scheduled monthly + 24-hr urgent
Website Management	Businesses that want to fully outsource their website	Everything in Maintenance + content updates, SEO monitoring, reporting, strategic recommendations, new feature implementation	Dedicated account manager

Not sure which you need? Most clients start with our Maintenance plan and add Support or Management as their needs grow. We'll recommend the right fit during your free audit.

How It Works — Getting Started Is Simple

We've designed our onboarding to be straightforward. You're up and running in under a week

Step	What Happens	Timeframe
Free Website Audit	We review your current site: security, performance, CMS version, plugin health, backups. You receive a written report.	Within 24–48 hours
Choose Your Plan	Based on the audit, we recommend the right care plan. We explain exactly what's included and answer your questions.	Same day
Onboarding	We gain secure access to your website (WordPress admin, hosting, domain). All credentials are stored securely in our encrypted vault.	Day 1–2
Baseline & Backup	Before we touch anything, we take a full backup and document your site's current state. This is your safety net.	Day 2–3
Ongoing Management	Your plan begins. Monthly reports, updates, monitoring, and support — all handled. You focus on your business.	Month 1 onwards

SLA & Response Times — You'll Always Know Where You Stand

We believe in complete transparency about how quickly we'll respond. Here are our committed SLA response times:

Priority Level	Applies To	Response Time	Resolution Target
P1 — Critical	Site down, security breach, checkout broken	Within 1–2 hours	Same day (best efforts)
P2 — High	Major functionality broken, significant errors	Within 4 business hours	Within 1–2 business days
P3 — Medium	Minor bugs, content issues, performance concerns	Within 1 business day	Within 3–5 business days
P4 — Low	General questions, minor cosmetic issues	Within 2 business days	Scheduled in next cycle
Maintenance Tasks	Updates, backups, monitoring (scheduled)	Proactive — no ticket needed	Per agreed schedule

SLAs apply during UK business hours (Mon–Fri, 9am–5:30pm) unless you are on our Emergency Support plan which includes out-of-hours cover.

Your Website Remains 100% Yours — Always

We believe you should always have full ownership and access to your own website. Here’s our commitment to you:

You retain full ownership of your domain, hosting, and website at all times.
All credentials are stored securely — and shared with you at any point upon request.
You can leave at any time with no lock-in contracts (rolling monthly plans available).
We document everything we do on your site — you receive a monthly activity log.
We will never make significant changes without your written approval.
Access to your website admin is never removed, restricted, or held back.

We’ve seen too many horror stories of agencies holding websites hostage. We operate on the opposite principle: total transparency and client control.

Emergency Website Support — When You Can’t Wait

Website down at 11pm on a Friday before a bank holiday? We’ve got you.

Our emergency support service provides out-of-hours cover for critical website incidents. If your site goes down, is hacked, or has a critical failure outside normal business hours — we respond.

Available to clients on our Management plan or Emergency Support add-on
1–2 hour response time for P1 critical incidents
Dedicated emergency contact line (not a generic support inbox)
Out-of-hours cover: evenings, weekends, and UK bank holidays
Post-incident report provided within 24 hours

Website support agency clients rate emergency cover as the #1 reason they switched to us from previous providers.

Simple, Transparent Pricing

Choose the plan that fits your needs. Scale up anytime.

Starter

Best for: Ad-hoc fixes

£49 /mo

Billed £588 annually

Monthly Updates
Weekly Backups
Content Updates
SEO Monitoring
Monthly Report
Response SLA: Per ticket
Account Manager
Emergency Cover: Add-on

Compare All Plans

See exactly what's included in every plan, side by side.

Features Compare plans	Starter	Care	Growth	Manage
Updates
WordPress core updates	Monthly	Bi-weekly	Weekly	Weekly
Plugin updates	Monthly	Bi-weekly	Weekly	Weekly
Theme updates	Monthly	Bi-weekly	Weekly	Weekly
Staging env before going live
Visual regression testing
Backups & Recovery
Automated backups	Weekly	Daily	Daily + real-time	Real-time
Off-site storage
Backup retention	30 days	60 days	90 days	180 days
One-click restore
Security & Monitoring
24/7 uptime monitoring
Malware scanning	Basic	Advanced	Advanced	Advanced
Login protection / 2FA setup
SSL monitoring
Security hardening review			Quarterly	Quarterly
Support
Support tickets/month	2 tickets	5 tickets	Unlimited	Priority queue
P1 critical response	-	-	2 hours	1-2 hours
P2 high response	-	4 biz hrs	4 biz hrs	2 biz hrs
P3 standard response	2 biz days	1 biz day	1 biz day	Same day
Out-of-hours emergency	Add-on	Add-on	✓ Included	✓ 24/7
Dedicated account manager				✓ Senior
Content & Growth
Content updates/month		1 hr/mo	3 hrs/mo	8 hrs/mo
SEO monitoring & reporting			Monthly	Full on-page
GA4 + GSC reporting			Monthly	Monthly
Minor dev work/month				2 hrs/mo
Strategy call			Quarterly	Monthly
Reporting
Monthly activity report		Extended	Full	Premium
Performance metrics

What's Included

Website Support Services

Our support service is your safety net. When something breaks, you need someone who can fix it — fast. Our support team is on hand to resolve:

Plugin conflicts and compatibility errors
White screen of death and PHP errors
Broken forms, checkout issues, and payment failures
Hacked or compromised website recovery
Hosting and server-side issues
Login and access problems
Third-party integration failures (CRMs, booking systems, etc.)

Support is available as standalone tickets or as part of a monthly retainer with a defined number of support hours included.

Website Maintenance Services

Regular maintenance is what keeps your website secure, fast, and out of trouble. Our monthly maintenance plans include:

WordPress core, plugin, and theme updates (tested before applying)
Weekly automated backups with off-site storage
Security scanning and malware monitoring
Uptime monitoring with instant alerts
Monthly performance health check
Broken link checks and 404 error resolution
Monthly maintenance report delivered to you

We don't just 'run updates' — we test them in a staging environment first to ensure nothing breaks on your live site.

Website Management Services

Our fully managed website service is designed for businesses that want their website handled — completely. Think of us as your outsourced web team. We handle:

Everything in the Maintenance plan
Content updates (text, images, new pages, blog posts)
SEO monitoring and on-page optimization recommendations
Google Analytics and Search Console reporting
Conversion rate optimization suggestions
New feature and functionality implementation
Dedicated account manager with monthly strategy call

Platforms We Support

We are WordPress specialists, but our team also supports other leading CMS and e-commerce platforms:

Platform	Support Level	Notes
WordPress	Full — all plans	Our primary specialism. WooCommerce, Elementor, Divi, Avada and all major builders supported.
WooCommerce	Full — all plans	Including product management, payment gateway support, and order management.
Shopify	Maintenance & Management plans	Theme updates, app management, performance monitoring.
Webflow	Maintenance & Management plans	Content updates, CMS management, form integrations.
Custom PHP / Laravel	Management plan + bespoke	Please enquire — we'll assess your specific setup.
Magento / BigCommerce	Enquire	Available on bespoke basis — contact us for a scoping call.

Not sure if we support your platform? Get in touch — we'll give you an honest answer within one business day.

Transparent Reporting — You'll Always Know What We've Done

Every client receives a monthly written report covering

Updates applied (CMS version, plugins, themes) — with before/after version numbers
Security scan results and any threats detected/resolved
Uptime statistics for the month
Backup status confirmation
Support tickets raised and resolved (with resolution time)
Performance metrics (page speed, Core Web Vitals where applicable)
Recommendations for the following month

Management plan clients also receive a monthly 30-minute review call to discuss performance, priorities, and upcoming requirements.

No more wondering what your agency is actually doing. We show you everything.

Client Results — What Our Website Care Plans Deliver

Metrocom Security

Metrocom Security is a leading provider of advanced security solutions, offering services such as CCTV systems, access control, smart intercoms, and integrated security systems for residential and commercial clients.

Challenge :

Website uptime fluctuating with 8–10% monthly downtime, affecting service availability
Slow page load speeds of 5–6 seconds, especially on mobile devices
Security risks due to outdated plugins, increasing vulnerability exposure by 40%+
Delayed issue resolution taking 24–48 hours without dedicated support
High bounce rate of 65%+ due to poor performance and user experience

Solution :

Implemented 24/7 real-time monitoring and proactive maintenance system
Optimized website performance, reducing load time through caching, compression, and code improvements
Strengthened security with firewall protection, SSL, malware scanning, and regular patching
Introduced dedicated support workflow with issue resolution within 2 hours
Improved UX, SEO health, and mobile responsiveness through continuous optimization

Result :

Achieved 98% website uptime with near-zero downtime
Reduced page load speed to under 2 seconds
Issue resolution time reduced from 48 hours to under 2 hours
Bounce rate reduced by 28%, improving engagement and retention
Overall 40% increase in lead conversions and stronger online performance
SEO Health Score Improved by 35%
Improved Core Web Vitals Across All Pages

Security Systems

North Bergen, NJ

20+ Years

12 Months (Ongoing)

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1 Stop Signs

1 Stop Signs, a leading signage and display solutions provider in the UK, partnered with us for comprehensive website support and maintenance services to enhance their digital performance.

Challenge :

Website performance was inconsistent with slower load times and limited technical upkeep
Lack of continuous maintenance impacted SEO visibility and user experience
Security updates and optimizations were not regularly managed

Solution :

Implemented ongoing website support and maintenance with regular updates and monitoring
Improved performance through speed optimization, bug fixes, and technical SEO enhancements
Strengthened security with proactive patching and system checks

Result :

Uptime improvement
Speed enhancement
Mobile optimization
SEO improvement
Scalability setup
Increased visibility for high-intent signage keywords
Improved local search rankings in London
Higher enquiry rates from organic and paid traffic
Stronger brand presence and trust online

Signage Solutions

Ilford IG1 1YF, UK

20+ Years

48 Months

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Frequently Asked Questions

Website maintenance is the process of keeping your website updated, secure, and performing at its best. It includes updating your CMS and plugins, monitoring for security threats, taking regular backups, and checking that everything is working correctly. Without regular maintenance, websites become vulnerable to hacking, slow down, and eventually break. The cost of recovering a compromised or failed website is almost always far greater than the cost of preventing the problem.

Website maintenance services in the UK typically range from £50/month for basic plans up to £500+/month for fully managed services including content updates and dedicated support. Our plans start from £[X]/month — see our packages above or get in touch for a bespoke quote based on your site's size and requirements.

Website maintenance is proactive — we carry out scheduled tasks (updates, backups, security checks) to prevent problems. Website support is reactive — we fix things when they go wrong. Most businesses benefit from both: maintenance prevents the majority of issues, and support covers you when something unexpected occurs.

No. We offer rolling monthly plans with no minimum contract. You can upgrade, downgrade, or cancel at any time with 30 days' notice. We believe you should stay because of the value we deliver — not because of a contract.

Your website remains 100% yours. We will transfer all access credentials to you, provide a full documentation handover, and ensure a clean transition. We do not hold websites or restrict access under any circumstances.

Yes - WordPress is our primary specialism. We support all WordPress configurations including WooCommerce, Elementor, Divi, and custom-built themes. We are experienced in both small business WordPress site and complex multi-site networks.

Response times depend on your plan and the priority of the issue. Critical incidents (site down, security breach) receive a 1–2 hour response. Standard support issues are responded to within 4 business hours on our Management plan, and within 1 business day on our Maintenance plan. See our full SLA table above.

Yes - absolutely. Most clients start on our Maintenance plan and upgrade to Management as their business grows. There are no penalties for upgrading, and any unused portion of your current plan is credited.

We are a UK-based agency serving clients nationwide. While our team is distributed across the UK, all work is done by our in-house team - we never outsource your website management to third parties. Location is no barrier to working with us.