Businesses today operate in a highly competitive environment and missing even a single can mean missing a major business opportunity.
This is perhaps one of the biggest reasons behind the growing popularity of the concept of virtual receptionists.
Availing the facility of a virtual receptionist helps companies to ensure that no call goes unanswered, even during Meetings, office breaks, and holidays.
The service helps companies to stay connected with their current and prospective clients and make every call count.
However, before learning about the best virtual receptionist services providers in the UK, it is important to first understand what it is and how it proves beneficial for businesses.
A list of the best virtual receptionists in the UK has been compiled by Logicsofts to make your job easier.
Table Of Content:
What Is a Virtual Receptionist?
A virtual receptionist can be either a live human being taking the calls of a company remotely or an automated answering system that handles inbound calls to an organization in the way an in-house receptionist would. In the latter case, the system generally consists of a smart IVR system that operates automatically with the help of software to ensure that no call goes unanswered.
The system is capable of fielding incoming calls and fulfilling basic customer needs such as scheduling appointments, providing account information, or routing calls. It can also track and monitor customer calls for enhancing customer experience and increasing their brand loyalty.
Hiring the services of a virtual receptionist UK can prove to be a cost-effective option for small businesses running on a tight budget.
Benefits of Hiring Virtual Receptionist Services
Hiring virtual receptionist services can offer a wide range of benefits for business organizations. The most important of these benefits include the following.
- Better Customer Experience: Virtual receptionists ensure that all calls are answered even after business hours. This helps in ensuring a better customer experience every time the business receives a call.
- Reduces Costs: Virtual receptionists replace human receptionists while offering the same level of professionalism and efficiency. However, they come at a significantly lower cost as compared to a human receptionist and this improves the savings of an organization.
- Integration With CRM: Virtual receptionists can be easily integrated with a company’s CRM. This ensures that all customer calls, information, and queries can be efficiently stored and even accessed as and when required.
- Improves Customer Engagement: A virtual receptionist can help to improve customer engagement quite significantly. The system routes the calls received by a business to various departments and this enables companies to track customer engagement analysis on an organizational level.
- Saves Time While Minimizing Errors: Virtual receptionists help businesses to save valuable time while minimizing the risk of errors. This enables organizations to focus on other important aspects of enhancing business growth and success.
Top 12 Virtual Receptionists Services in the UK
With several companies offering virtual receptionist services in the UK, choosing the best ones can be quite confusing. To make the choice easier, given below are the brief details of the top nine service providers of such services in the country.
1. AnswerConnect (Recommended)
AnswerConnect offers round-the-clock answering with live answering to help businesses grow. Their top-rated virtual receptionists are ready to respond to callers at any time and provide personalised customer support. They can also help with website and Facebook Messenger live chat responses, as well as appointment scheduling.
With an excellent TrustPilot rating and flexible plan offering, AnswerConnect is highly recommended by us.
2. Veta Virtual
The virtual receptionist and virtual assistant service offered by Veta Virtual is unlike that offered by a typical company operating in this niche. With their specialization in different fields, the company ensures that the questions of their clients are answered more quickly. This helps in enhancing the happiness of clients besides generating more authentic leads.
Smith.ai offers high-quality and round-the-clock virtual receptionist services for businesses of all sizes. The company uses more than 30 direct integrations to sync the conversations with their client systems in real-time. The company also provides access to business intelligence tools like Call Intelligence, enabling clients to review and analyze the phone call data for improving overall business performance.
With eReceptionist, businesses can choose a brand new phone number or add their existing number to their suite of services. The company offers easy-to-use video conferencing services along with voicemail transcription services to enable clients to read their voicemail in email or text message format. They also provide custom-made welcome messages recorded by professional voice actors.
CallCare is UK’s leading national outsourced call center and phone answering company. It has been offering remote call handling support to both public and private sector organizations since 1998. Their expert round-the-clock call handling services are designed to meet the exact client requirements and provide a seamless customer experience.
7. The Answer Center
Since its establishment in June 2000, The Answer Center has emerged as one UK’s leading virtual receptionist services providers. Their professionally trained live call handlers are known for their outstanding telephone manners. These professionals are bright, enthusiastic, and driven by a passion to deliver outstanding customer service.
Verbatim is the phone answering specialist service with over 21 years of experience in providing a personal touch while answering business calls. The company provides extremely flexible services to meet specific client needs and support their unique way of working. The company even offers 6-week money-back guarantee to prove themselves to their customers.
9. Virtual Receptionist London
Virtual Receptionist London takes over the telephone answering services of their client business and helps them grow. They answer incoming calls for a wide range of business organizations and ensure exceptional customer service. They take all those important calls leaving their clients free to focus on other important aspects of ensuring business growth and profitability.
Hiring the services of a virtual receptionist UK helps lessen the burden of a business while ensuring that it does not miss out on any growth opportunities. Such service providers offer diverse packages to match the unique needs of individual clients and help them maximize their customer satisfaction and engagement.
10. Connect Communication
Working remotely, being absent from the workplace, or simply being busy?
By using their virtual receptionist service on an outsourcing basis, you can organize your day knowing that your calls are being answered and handled by a group you can rely on.
A call from that significant new inquiry may be transferred directly to you via their phone answering service, or the appropriate person in your organization can receive an immediate notice through email or SMS.
The best part is, they offer their services for just £14.99 per month.
For companies looking to improve client interactions and optimize operations, Verbatim-CC’s Virtual Receptionist service provides a professional and effective option. With the help of this service, businesses may hire a virtual receptionist to answer incoming calls, schedule appointments, and offer callers specialized support.
To guarantee that every call is handled swiftly and properly, the Virtual Receptionist service makes use of cutting-edge technology and expert receptionists. A smooth and individualized experience is provided to callers by receptionists, who are trained to comprehend the unique needs of each organization.
12. Virtual Landline
Businesses can manage their incoming calls with a professional and effective solution thanks to VirtualLandline’s Virtual Phone Receptionist service. With the help of this service, businesses may hire a virtual receptionist to take calls, direct them to the right people or departments, and deal with straightforward client queries.
For organizations, the Virtual Phone Receptionist service has a number of advantages. Every call is promptly and properly addressed, increasing client satisfaction and avoiding lost opportunities. Furthermore, it eliminates the need for companies to spend money on pricey phone systems or to recruit and educate internal receptionists. Customers receive continuous assistance because of the service’s availability around-the-clock and ability to be customized to match certain company needs.
This blog concludes by highlighting some of the best virtual receptionist service providers in the UK, with an invaluable tool to improve customer interactions and streamline processes. These service providers offer expert and effective solutions that may be highly advantageous to companies of all sizes.
Businesses can benefit from advantages like cost savings, greater efficiency, and round-the-clock assistance by outsourcing receptionist duties to virtual service providers.
Virtual receptionist services offer a dependable and scalable alternative for businesses to handle their customer interactions efficiently, whether it’s answering incoming calls, scheduling appointments, or directing queries. Businesses may benefit from their knowledge by utilizing these service providers.
About Logicsofts: Logicsofts is a IT service provider doing a range of services like professional website design and SEO service, Mobile Apps development, Digital marketing, IT consultancy, website management support, cloud services, etc at astoundingly affordable prices. Speak to our specialist for more information: +4402079935898
Abhay is a Digital Marketing Guru and an accomplished entrepreneur with an experience of a decade working with various businesses varying from startups to established brands. He co-founded many companies like Logicsofts, PrintYo, CrazyRise and more. He is passionate about SEO and Online Data Analytics, which plays a vital role in any business to grow and mutate as per the data results.
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